Privacy Policy

Redline Iguana Removal LLC Effective date: September 6, 2026

Redline Iguana Removal LLC ("Redline," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you contact us or hire us, how we use it, and the choices you have.

Information we collect

We collect information you give us directly when you call, text, email, fill out a form on redlineiguana.com, or book service with us. This includes:

  • Your name

  • Phone number

  • Email address

  • Service address and property details

  • Notes about the wildlife or pest issue you are describing

  • Photos or video you send us

  • Payment information, which is processed by our payment provider and is not stored by us

  • Recordings and written transcripts of calls placed to or from our business number

When you visit redlineiguana.com we may also collect basic technical information such as your IP address, browser type, pages viewed, and how you arrived at the site. This comes from standard website analytics and cookies.

Calls answered by an automated assistant

Some calls to our business line are answered by an automated virtual receptionist. Calls may be recorded and transcribed so we can capture your request accurately, schedule service, and follow up. If you would prefer not to speak with the automated assistant or not to be recorded, tell us and we will have a person call you back.

How we use your information

We use the information we collect to:

  • Answer your questions and give you a quote

  • Schedule, perform, and follow up on service

  • Send appointment confirmations, arrival notices, and service reminders

  • Send invoices and process payment

  • Keep records of work performed on your property

  • Comply with Florida wildlife regulations and any reporting we are required to make

  • Improve our services and our website

Text messaging

If you give us your mobile number, we may text you about your quote, your appointment, our arrival, or your invoice. Message frequency varies based on your service. Message and data rates may apply from your carrier.

You can stop messages at any time by replying STOP. Reply HELP for assistance, or call us at 954 842 3051.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent are not shared with any third party, except with the service providers that help us deliver the messages, and those providers may not use the information for any other purpose.

How we share information

We do not sell your personal information.

We share information only in these situations:

  • Service providers. We use outside companies to run our business, including our scheduling and invoicing software, our phone and messaging providers, our payment processor, and our email provider. They receive only what they need to do their job for us and may not use it for their own purposes.

  • Property owners and managers. If we were hired by an HOA, property manager, city, or landlord to service a property, we may share service records with the party that hired us.

  • Legal requirements. We may disclose information if required by law, subpoena, or a government agency, or to protect our rights, our crew, or the safety of others.

  • Business transfer. If our business is sold or merged, customer records may transfer as part of that transaction.

How long we keep information

We keep customer and service records for as long as needed to run our business, honor warranties, resolve disputes, and meet tax and legal recordkeeping requirements. Call recordings and transcripts are kept for a limited period and then deleted.

If you opt out of text messages, we keep a record of your opt out so that we do not message you again. That record is kept only for that purpose.

Your choices

You may:

  • Ask us what information we have about you

  • Ask us to correct information that is wrong

  • Ask us to delete your information, subject to records we are required to keep

  • Opt out of text messages by replying STOP

  • Opt out of marketing emails using the unsubscribe link

To make any of these requests, email redlineiguana@gmail.com or call 954 842 3051.

Security

We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our services and website are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The effective date at the top will show when it was last revised. Continued use of our services after a change means you accept the updated policy.